Nissan Boosts Its Quality Control Inspectors And Engineers
In order to reduce the number of new car quality complaints, Nissan Motor Co. is increasing the number of its quality control inspectors and engineers.
The Japanese automaker has set the goal of cutting the quality complaints by half on new cars by 2012. Therefore, the company is putting the responsibility for quality improvements in the hands of 5,300 people.
According to the automaker’s spokesman, Pauline Kee “Quality commitment is one of the three commitments in our GT2012 business plan, and Nissan is putting in a lot of focus and effort to meet our commitments.”
Reportedly, the company’s Infiniti luxury brand ranked above average in the 2008 Vehicle Dependability Study, released this month by J.D. Power and Associates. But, the Nissan brand couldn’t make it and stood below average.
As part of the plan, Nissan will also increase the number of quality control training for workers and will boost the number of engineers to help suppliers with quality issues.
At present, Nissan has a total of 250 engineers, certified as quality inspectors. The number is expected to increase to 4,300. And the number of engineers helping the suppliers will grow to 1,000 from 5.
Moreover, Nissan has already selected ten directors as quality control heads in an attempt to detect the parts problem earlier. The company said, the directors will take the responsibility for quality breakdowns.
